Our service staff is at your disposal !All of our products are manufactured according high quality standards, and continually proven for best customer satisfaction. Nevertheless, if you’re facing unexpected results or other problems, the support folder (separated for customers or authorized dealers) may give you the required information for proper solutions.
If the problem continues, we recommend to send us a completed RMA sheet by mail or fax (0049 +39 203 785 24) with a short description or failure report: Our service team will manage your inquiry with priority and reply to you as soon as possible!
The RMA form helps both parties to reduce time delays, to ensure real warranty cases and to avoid upcoming service fees for non-announced shipments or needless service checks. In our experience, the most service cases can be managed quickly by mail or phone without further effort from your side. If repair services are required outside the warranty regulations, the costs and recommended actions will be communicated to you in advance.
Caution! Advices for connecting USB cable at Lactate SCOUTBefore connecting the Lactate Scout USB-cable to the PC, please download this software driver!
Then double-click on the downloaded ZIP-File, and the operating system or a suitable application will unzip the data. Now connect the USB-CE-cable to the PC and proceed with software installation was explained in the attached product information.
Download driver here |
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Additional you can reach us by phone or e-mail:
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